In order to encourage the public, including entrepreneurs, to use the state e-services and to ensure the widest possible awareness of the population about the e-services offered by the state, the programme "Mana Latvija.lv! Dari digitāli!".
The programme included communication on more than 800 e-services and established cooperation with more than 30 state and municipal institutions. An important part of the programme "Mana Latvija.lv! Dari digitāli!" part was the training of digital agents, which over two years (2018-2020) was attended by 6,000 people, including 1,444 librarians, 1,521 teachers, more than 2,603 state and local government employees, 376 court employees, 40 representatives of various non-governmental organisations and 16 journalists. Among state and local government institutions, the largest number of digital agents is in the Judicial Administration, the State Employment Agency, the State Revenue Service and the Office of Citizenship and Migration Affairs.
The training of digital agents is a unique project, and not only in the Latvian context. The programme promotes the development of digital skills in society with the ambitious aim of sharing knowledge as widely as possible and across different groups of society, encouraging people to make greater use of e-services or other digital tools offered by the state to deal with everyday life situations.
Digital agents are ready to advise and assist in the use of e-services and various digital tools (eID card, e-signature, e-address) so that everyone, regardless of their digital skills, can get the services they need electronically. The digital agents also suggest ways for public administrations to improve their communication with citizens.
You can find your nearest support person for advice on the Digital Agents Map. The Digital Agents Map provides information on the institutions where trained customer service specialists are available to support you in using e-solutions.
The network of State and Local Government Single Customer Service Centres (SLGCCs) is currently the largest face-to-face customer service network in the country, with 211 centres in 35 municipalities. In the SLGCCs, citizens can apply in person for the most demanded services of institutions, receive support in applying for e-services and in using e-tools, together with applications from municipalities.
You can also apply in person for the most requested services of the State Social Insurance Agency, submit your annual income declaration to the State Revenue Service and apply for certain pet-related services. The Single Customer Service Centres also provide consultations on selected services of the Rural Support Service, the State Employment Agency, the Register of Enterprises, the Office of Citizenship and Migration Affairs, the State Land Service and the National Health Service, among other institutions, and assistance in filling in the service application form.
The portal Latvija.gov.lv offers more than 180 descriptions of various life situations, including video tutorials on e-services, where you can learn how to solve your current issue using e-services, e-address and secure electronic signature.
